Sloughi Australia Returns Policy

Sloughi Australia is committed to customer satisfaction, we want to ensure that your journey with us is enjoyable, we have made the return easy and risk free. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily exchange it or refund

Returning your purchase

As soon as you’ve decided you’d like to exchange or return,let us know. You have 30 days from the date you received your order if you qualify for a return, you are not liable for the postage cost of returning products within Australia 

To be eligible for a refund the products you are returning must be:

·         Purchased within the last 30 days

·         Unworn, undamaged and unmarked

·        In their original condition and In the original packaging

  1. You can return any item within 30 days of purchase if the item is unused with the original tags still attached and in the original packaging which must be in the original condition. We'll even pay for the return delivery

  2. Simply contact us either by mail or by phone 

We will generate a return label and send it to you for print 

 3.   Print off the label and stick it on the Sloughi Australia packaging. Then drop it off at your nearest Australia Post Office, and you're done!

 ·         Return through your local Australia Post office in over 4,400

·        Your parcel can take up to 5 business days to be returned

 RECEIVING A REFUND

Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved,it will be forwarded to the Finance Team for processing. This can take from 4-6 business days.

Please Note: During peak trading times (including but not limited to Christmas and sale) refunds may take slightly longer to process.

Our Finance Team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account.

The refund will be credited back to the same credit card,PayPal or After Pay account that you paid from.

Need more information, we are available to help.